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Shipping Policy

Payment Information

Your payment is taken at time you order. Credit cards and PayPal requests are charged the day you place your order. If you are paying with an echeck, the ACH withdrawal will take place 24–72 business hours following the date you placed your order. If you pay with a check or money order, your order will be released when funds have cleared our bank. Once your order has been paid or as we call it approved, your order date is locked and eFoods will package and ship your order as soon as possible.

Cancellation policy

In the unfortunate event you decide to cancel your order before it has shipped, we will refund your full order amount including shipping less a 15% cancellation fee. If you cancel a layaway or stowaway order, we will refund the amount you have already paid less a 15% cancellation fee. If your order has been shipped, you may return any unopened product at your expense within 20 days for a full product refund less a 15% cancellation fee (shipping costs are non-refundable). All returns must have a return authorization number, which can be obtained by calling our main office at 800-810-4441. Refunds will be issue in the form of a check within 5-7 business days after receipt of unopened product.

Satisfaction Guarantee

We want you to be satisfied with your purchase. If anything fails to meet your expectations, please call 800-810-4441 and we will make it right with you! We are also confident you won't find a better product anywhere else. All eFoodsDirect products meet the highest processing and packing standards. If there are damaged or defective items, please notify us within 30 days of delivery and they will be replaced absolutely free of charge.

Substitutions

eFoodsDirect reserves the right to substitute individual food items in Food Supplies with products of equal or greater value at the time an order is fulfilled based on product availability while maintaining an equal nutritional value and quality of the items being replaced.

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